Support

Need help? Email support@hatchvpn.com and we'll get back to you, usually within one business day. Please tell us your device, iOS or macOS version, and the location you were connecting to.

Subscriptions

I subscribed on another device. How do I use Hatch here?

Install Hatch on any iPhone, iPad or Mac signed in to the same Apple Account. It should recognise your subscription on first launch. If it doesn't, tap Restore purchases on the subscription screen.

How many devices can I use?

Up to 10 devices on the same Apple Account. A device stops counting toward the limit after 30 days without connecting.

How do I cancel?

On iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Hatch. On a Mac, open the App Store, click your name, then Account Settings, and manage subscriptions there. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. If you cancel during the free trial, you won't be charged.

How do I get a refund?

Apple handles payments and refunds. Request one at reportaproblem.apple.com.

I have an offer code.

Tap Redeem code on the subscription screen, or redeem it in the App Store.

Connecting

Hatch won't connect.

• Check that your internet connection works with Hatch turned off.
• Try another location.
• Turn Hatch off and on again. If that doesn't help, restart your device.
• If iOS asks to add VPN configurations, tap Allow. Hatch can't connect without it.

Some websites or apps don't work while connected.

Hatch's ad blocker can occasionally block something you need. Turn it off on the home screen and try again. Some services also restrict VPN connections; trying a different location can help.

Privacy

Hatch has no accounts and doesn't record the sites you visit. Read the privacy policy for the details.